/*
 * FAQ Chatbot Widget -- chatbot.css
 * Reskinned to match Zeplin mockup designs.
 * Scoped to #chat-fab and #chat-wrapper.
 */

@import url('https://fonts.googleapis.com/css2?family=Source+Sans+3:ital,wght@0,400;0,600;0,700;0,800;1,400&display=swap');

/* ── Design tokens ─────────────────────────────────────────────── */
:root {
  --cb-navy:        #0B2D6B;
  --cb-navy-mid:    #1256A8;
  --cb-blue:        #1B78C8;
  --cb-blue-light:  #D6ECFA;
  --cb-blue-tag:    #D0E6F5;
  --cb-gray-bubble: #DADADA;
  --cb-border:      #CDCDCD;
  --cb-text:        #222222;
  --cb-subtext:     #555555;
  --cb-white:       #ffffff;
  --cb-font:        'Source Sans 3', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --cb-radius:      20px;
  --cb-radius-sm:   10px;
}

/* ── Font scope ────────────────────────────────────────────────── */
#chat-wrapper,
#chat-wrapper *,
#chat-fab,
#chat-fab * {
  font-family: var(--cb-font);
  box-sizing: border-box;
}

/* ── FAB toggle button ─────────────────────────────────────────── */
#chat-fab {
  position: fixed;
  bottom: 28px;
  right: 28px;
  width: 62px;
  height: 62px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--cb-navy) 0%, var(--cb-navy-mid) 100%);
  color: var(--cb-white);
  border: none;
  cursor: pointer;
  box-shadow: 0 4px 20px rgba(11,45,107,0.45);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 9998;
  transition: transform 0.2s, box-shadow 0.2s;
  outline: none;
}

#chat-fab:hover {
  transform: scale(1.08);
  box-shadow: 0 6px 28px rgba(11,45,107,0.55);
}

#chat-fab:active { transform: scale(0.95); }

#chat-fab .icon-open  { display: flex; align-items: center; justify-content: center; }
#chat-fab .icon-close { display: none;  align-items: center; justify-content: center; }
#chat-fab.is-open .icon-open  { display: none; }
#chat-fab.is-open .icon-close { display: flex; }

#chat-fab .icon-open svg,
#chat-fab .icon-close svg { width: 28px; height: 28px; }

/* Unread badge */
#chat-badge {
  position: absolute;
  top: 2px;
  right: 2px;
  width: 18px;
  height: 18px;
  background: #ef4444;
  border-radius: 50%;
  font-size: 0.65rem;
  font-weight: 700;
  color: var(--cb-white);
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid var(--cb-white);
  pointer-events: none;
  animation: cb-pop 0.3s ease;
}

#chat-badge.hidden { display: none; }

@keyframes cb-pop {
  0%   { transform: scale(0); }
  70%  { transform: scale(1.2); }
  100% { transform: scale(1); }
}

/* ── Chat Window ───────────────────────────────────────────────── */
#chat-wrapper {
  position: fixed;
  bottom: 104px;
  right: 28px;
  width: 400px;
  height: 590px;
  max-height: calc(100vh - 120px);
  display: flex;
  flex-direction: column;
  background: var(--cb-white);
  border-radius: var(--cb-radius);
  box-shadow: 0 12px 50px rgba(11,45,107,0.22);
  overflow: hidden;
  z-index: 9999;
  font-size: 15px;
  line-height: 1.5;
  color: var(--cb-text);
  /* Hidden state */
  opacity: 0;
  transform: translateY(20px) scale(0.97);
  pointer-events: none;
  transition: opacity 0.25s ease, transform 0.25s ease;
}

#chat-wrapper.is-open {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: all;
}

/* ── Header ────────────────────────────────────────────────────── */
#chat-header {
  background: linear-gradient(135deg, #0B2D6B 0%, #1462B2 100%);
  color: var(--cb-white);
  padding: 14px 16px;
  display: flex;
  align-items: center;
  gap: 12px;
  flex-shrink: 0;
}

#chat-header .faq-avatar {
  width: 48px;
  height: 48px;
  background: var(--cb-white);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

#chat-header .faq-avatar svg {
  width: 28px;
  height: 28px;
}

#chat-header .faq-info { flex: 1; }

#chat-header .faq-info h2 {
  font-size: 1rem;
  font-weight: 700;
  margin: 0;
  color: var(--cb-white);
}

#chat-header .faq-info p {
  font-size: 0.75rem;
  opacity: 0.85;
  margin: 1px 0 0;
  color: var(--cb-white);
}

/* Remove the green dot — not in the mockup */
#chat-header .faq-status-dot { display: none; }

/* Header icon buttons */
#chat-export,
#chat-switch-source,
#chat-close {
  background: none;
  border: none;
  color: var(--cb-white);
  width: 30px;
  height: 30px;
  border-radius: 50%;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  padding: 0;
  opacity: 0.85;
  transition: opacity 0.15s, background 0.15s;
  outline: none;
}

#chat-export:hover,
#chat-switch-source:hover,
#chat-close:hover {
  opacity: 1;
  background: rgba(255,255,255,0.18);
}

#chat-export svg,
#chat-switch-source svg,
#chat-close svg {
  width: 20px;
  height: 20px;
}

/* ── Quick-action chips ────────────────────────────────────────── */
#faq-quick-actions {
  padding: 10px 14px;
  background: var(--cb-white);
  border-bottom: 1px solid #eef1f6;
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  flex-shrink: 0;
}

#chat-wrapper .faq-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: var(--cb-white);
  border: 1.5px solid var(--cb-border);
  border-radius: 50px;
  padding: 6px 14px;
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--cb-navy);
  letter-spacing: 0.04em;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s, color 0.15s;
  white-space: nowrap;
  font-family: var(--cb-font);
}

#chat-wrapper .faq-chip svg {
  width: 14px;
  height: 14px;
  flex-shrink: 0;
}

#chat-wrapper .faq-chip:hover {
  background: var(--cb-navy);
  color: var(--cb-white);
  border-color: var(--cb-navy);
}

#chat-wrapper .faq-chip:hover svg { color: var(--cb-white); }

/* ── Messages Area ─────────────────────────────────────────────── */
#faq-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px 14px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  scroll-behavior: smooth;
}

#faq-messages::-webkit-scrollbar { width: 4px; }
#faq-messages::-webkit-scrollbar-track { background: transparent; }
#faq-messages::-webkit-scrollbar-thumb { background: #CBD5E0; border-radius: 4px; }

/* ── Messages ──────────────────────────────────────────────────── */
#chat-wrapper .faq-msg {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  animation: cb-fadeUp 0.22s ease;
}

@keyframes cb-fadeUp {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}

#chat-wrapper .faq-msg.user { flex-direction: row-reverse; }

#chat-wrapper .faq-msg-avatar {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  border: 1.5px solid var(--cb-border);
  background: var(--cb-white);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

#chat-wrapper .faq-msg-avatar svg {
  width: 15px;
  height: 15px;
}

#chat-wrapper .faq-bubble {
  max-width: 82%;
  padding: 11px 14px;
  border-radius: 16px;
  font-size: 0.9rem;
  line-height: 1.5;
  word-break: break-word;
}

/* Bot bubble: light blue */
#chat-wrapper .faq-msg.bot .faq-bubble {
  background: var(--cb-blue-light);
  color: var(--cb-text);
  border-bottom-left-radius: 4px;
}

/* User bubble: gray */
#chat-wrapper .faq-msg.user .faq-bubble {
  background: var(--cb-gray-bubble);
  color: var(--cb-text);
  border-bottom-right-radius: 4px;
}

/* ── Source Selector Buttons ───────────────────────────────────── */
#chat-wrapper .faq-source-btn {
  display: flex;
  align-items: center;
  gap: 14px;
  width: 100%;
  padding: 16px 18px;
  margin-top: 10px;
  border-radius: 14px;
  border: 1.5px solid var(--cb-border);
  background: var(--cb-white);
  color: var(--cb-navy);
  font-size: 0.875rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  cursor: pointer;
  text-align: left;
  transition: border-color 0.18s, background 0.18s, box-shadow 0.18s;
  user-select: none;
  box-sizing: border-box;
  font-family: var(--cb-font);
}

#chat-wrapper .faq-source-btn:first-of-type { margin-top: 12px; }

#chat-wrapper .faq-source-btn svg {
  width: 30px;
  height: 30px;
  flex-shrink: 0;
  color: var(--cb-blue);
}

#chat-wrapper .faq-source-btn:hover {
  border-color: var(--cb-blue);
  background: #F4F9FF;
  box-shadow: 0 2px 12px rgba(27,120,200,0.13);
}

/* ── Yes / No buttons ──────────────────────────────────────────── */
#chat-wrapper .faq-yn-btn {
  display: inline-block;
  padding: 6px 16px;
  border-radius: 20px;
  border: 1.5px solid var(--cb-navy);
  background: var(--cb-white);
  color: var(--cb-navy);
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s;
  user-select: none;
  font-family: var(--cb-font);
}

#chat-wrapper .faq-yn-btn:hover {
  background: var(--cb-navy);
  color: var(--cb-white);
}

/* ── FAQ Result Cards ──────────────────────────────────────────── */
#chat-wrapper .faq-card {
  background: var(--cb-white);
  border: 1.5px solid var(--cb-blue);
  border-radius: var(--cb-radius-sm);
  margin-top: 6px;
  overflow: hidden;
  transition: box-shadow 0.15s;
}

#chat-wrapper .faq-card:hover { box-shadow: 0 2px 12px rgba(27,120,200,0.12); }

#chat-wrapper .faq-question {
  padding: 12px 14px;
  font-weight: 700;
  font-size: 0.875rem;
  color: var(--cb-blue);
  cursor: pointer;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
  user-select: none;
}

#chat-wrapper .faq-question svg {
  width: 18px;
  height: 18px;
  flex-shrink: 0;
  color: var(--cb-navy);
  transition: transform 0.2s;
}

#chat-wrapper .faq-question.open svg { transform: rotate(180deg); }

/* Legacy toggle span — hidden in favor of SVG */
#chat-wrapper .faq-toggle { display: none; }

#chat-wrapper .faq-answer {
  display: none;
  padding: 10px 14px 14px;
  font-size: 0.875rem;
  color: #333;
  border-top: 1px solid #eef1f6;
  line-height: 1.6;
}

#chat-wrapper .faq-answer a { color: var(--cb-blue); }

#chat-wrapper .faq-meta {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-top: 10px;
}

#chat-wrapper .faq-tag {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: var(--cb-blue-tag);
  color: var(--cb-navy);
  padding: 4px 12px;
  border-radius: 50px;
  font-size: 0.75rem;
  font-weight: 600;
}

#chat-wrapper .faq-tag svg { width: 11px; height: 11px; }

#chat-wrapper .faq-tag.featured {
  background: #fef3c7;
  color: #92400e;
}

/* ── Category List ─────────────────────────────────────────────── */
#chat-wrapper .faq-category-list {
  margin-top: 6px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

#chat-wrapper .faq-category-item {
  background: var(--cb-white);
  border: 1.5px solid var(--cb-border);
  border-radius: 50px;
  padding: 10px 16px;
  font-size: 0.875rem;
  font-weight: 700;
  color: var(--cb-navy);
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 8px;
  transition: all 0.15s;
  letter-spacing: 0.03em;
}

#chat-wrapper .faq-category-item:hover {
  background: var(--cb-navy);
  color: var(--cb-white);
  border-color: var(--cb-navy);
}

#chat-wrapper .faq-sub-categories {
  margin-top: 4px;
  padding-left: 14px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

#chat-wrapper .faq-sub-category-item {
  background: #f8fafc;
  border: 1px solid var(--cb-border);
  border-radius: 50px;
  padding: 7px 14px;
  font-size: 0.82rem;
  color: var(--cb-subtext);
  cursor: pointer;
  transition: all 0.15s;
}

#chat-wrapper .faq-sub-category-item:hover {
  background: var(--cb-blue-light);
  color: var(--cb-blue);
  border-color: var(--cb-blue);
}

/* ── Typing Indicator ──────────────────────────────────────────── */
#faq-typing-indicator { display: none; }

#chat-wrapper .faq-typing-dots {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 12px 16px;
  background: var(--cb-blue-light);
  border-radius: 16px;
  border-bottom-left-radius: 4px;
  width: fit-content;
}

#chat-wrapper .faq-typing-dots span {
  width: 7px;
  height: 7px;
  background: var(--cb-blue);
  border-radius: 50%;
  animation: cb-bounce 1.2s infinite;
}

#chat-wrapper .faq-typing-dots span:nth-child(2) { animation-delay: 0.2s; }
#chat-wrapper .faq-typing-dots span:nth-child(3) { animation-delay: 0.4s; }

@keyframes cb-bounce {
  0%, 60%, 100% { transform: translateY(0); }
  30%           { transform: translateY(-5px); }
}

/* ── Input hint bar ────────────────────────────────────────────── */
#faq-input-hint {
  display: none;
  background: #fffbeb;
  border-top: 1px solid #fde68a;
  color: #92400e;
  font-size: 0.8rem;
  padding: 7px 18px;
  flex-shrink: 0;
}

/* ── Input Area ────────────────────────────────────────────────── */
#faq-input-area {
  padding: 12px 14px 16px;
  background: var(--cb-white);
  border-top: 1px solid #eef1f6;
  flex-shrink: 0;
}

/* Single pill wraps textarea + mic + send together */
#faq-input-pill {
  display: flex;
  align-items: center;
  border: 1.5px solid var(--cb-border);
  border-radius: 50px;
  background: var(--cb-white);
  padding: 0 6px 0 16px;
  gap: 4px;
  transition: border-color 0.2s;
}

#faq-input-pill:focus-within {
  border-color: var(--cb-blue);
}

#faq-user-input {
  flex: 1;
  border: none;
  border-radius: 0;
  padding: 10px 0;
  font-size: 0.9rem;
  font-family: var(--cb-font);
  resize: none;
  outline: none;
  max-height: 90px;
  overflow-y: auto;
  line-height: 1.4;
  color: var(--cb-text);
  background: transparent;
}

#faq-user-input::placeholder { color: #aaa; }
#faq-user-input:disabled { cursor: default; color: #aaa; }

/* Mic icon button */
#chat-wrapper #faq-mic-btn {
  width: 32px;
  height: 32px;
  border: none;
  background: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  color: #aaa;
  padding: 0;
  flex-shrink: 0;
  border-radius: 50%;
  transition: color 0.15s, background 0.15s;
  outline: none;
}

#chat-wrapper #faq-mic-btn:hover { color: var(--cb-blue); }
#chat-wrapper #faq-mic-btn svg   { width: 16px; height: 16px; }

/* Send/search button */
#faq-send-btn {
  width: 32px;
  height: 32px;
  background: none;
  border: none;
  border-radius: 50%;
  color: #aaa;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  padding: 0;
  transition: color 0.15s, background 0.15s;
  outline: none;
}

#faq-send-btn:hover  { color: var(--cb-blue); }
#faq-send-btn:active { transform: scale(0.92); }
#faq-send-btn:disabled { opacity: 0.35; cursor: not-allowed; transform: none; }
#faq-send-btn svg { width: 17px; height: 17px; }

/* ── Result / misc ─────────────────────────────────────────────── */
#chat-wrapper .faq-no-results {
  color: var(--cb-subtext);
  font-style: italic;
  font-size: 0.875rem;
  margin-top: 4px;
}

#chat-wrapper .faq-result-header {
  font-size: 0.78rem;
  color: var(--cb-subtext);
  margin-bottom: 6px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

#chat-wrapper .faq-refine-hint {
  font-size: 0.78rem;
  color: var(--cb-subtext);
  font-style: italic;
  margin-top: 8px;
  padding: 6px 10px;
  background: #f8fafc;
  border-radius: 6px;
  border-left: 3px solid var(--cb-border);
}

/* ── Chooser list ──────────────────────────────────────────────── */
#chat-wrapper .faq-chooser-item {
  display: inline-block;
  padding: 8px 18px;
  margin: 4px 4px 0 0;
  border-radius: 50px;
  border: 1.5px solid var(--cb-navy);
  background: var(--cb-white);
  color: var(--cb-navy);
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s;
  user-select: none;
  font-family: var(--cb-font);
}

#chat-wrapper .faq-chooser-item:hover {
  background: var(--cb-navy);
  color: var(--cb-white);
}

/* ── Chooser answer chips ──────────────────────────────────────── */
#chat-wrapper .faq-chooser-answer {
  display: inline-block;
  padding: 7px 16px;
  margin: 4px 4px 0 0;
  border-radius: 50px;
  border: 1.5px solid var(--cb-navy);
  background: var(--cb-white);
  color: var(--cb-navy);
  font-size: 0.85rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s;
  user-select: none;
  font-family: var(--cb-font);
}

#chat-wrapper .faq-chooser-answer:hover {
  background: var(--cb-navy);
  color: var(--cb-white);
}

/* ── Chooser question text ─────────────────────────────────────── */
#chat-wrapper .chooser-question {
  font-weight: 600;
  font-size: 0.9rem;
  color: var(--cb-text);
  margin-bottom: 8px;
}

/* ── Chooser product card ──────────────────────────────────────── */
#chat-wrapper .chooser-product {
  background: var(--cb-white);
  border: 2px solid var(--cb-navy);
  border-radius: var(--cb-radius-sm);
  padding: 14px 16px;
  margin-bottom: 8px;
}

#chat-wrapper .chooser-product-label {
  display: flex;
  align-items: center;
  gap: 7px;
  font-size: 0.8rem;
  font-weight: 700;
  color: var(--cb-navy);
  padding-bottom: 10px;
  margin-bottom: 10px;
  border-bottom: 1px solid var(--cb-border);
}

#chat-wrapper .chooser-product-label svg {
  width: 15px;
  height: 15px;
  color: var(--cb-blue);
}

#chat-wrapper .chooser-product-name {
  font-size: 1rem;
  font-weight: 700;
  color: var(--cb-blue);
  margin-bottom: 8px;
}

#chat-wrapper .chooser-product-text {
  font-size: 0.875rem;
  color: var(--cb-text);
  line-height: 1.55;
  margin-bottom: 14px;
}

/* CTA button inside product card */
#chat-wrapper .chooser-product-cta {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 18px;
  background: var(--cb-navy);
  color: var(--cb-white);
  border: none;
  border-radius: var(--cb-radius-sm);
  font-family: var(--cb-font);
  font-size: 0.8rem;
  font-weight: 700;
  letter-spacing: 0.06em;
  cursor: pointer;
  transition: background 0.15s;
  text-decoration: none;
}

#chat-wrapper .chooser-product-cta svg { width: 14px; height: 14px; }
#chat-wrapper .chooser-product-cta:hover { background: var(--cb-navy-mid); }

/* ── Chooser action buttons (Start Over / Choose Another) ──────── */
#chat-wrapper .chooser-action-btns {
  margin-top: 10px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

#chat-wrapper .faq-chooser-action {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 16px;
  border-radius: 50px;
  border: 1.5px solid var(--cb-border);
  background: var(--cb-white);
  color: var(--cb-navy);
  font-size: 0.85rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  cursor: pointer;
  transition: border-color 0.15s, background 0.15s;
  user-select: none;
  box-sizing: border-box;
  font-family: var(--cb-font);
  width: fit-content;
}

#chat-wrapper .faq-chooser-action svg {
  width: 15px;
  height: 15px;
  color: var(--cb-blue);
}

#chat-wrapper .faq-chooser-action:hover {
  border-color: var(--cb-blue);
  background: #F4F9FF;
}

/* ── Switch source bar ─────────────────────────────────────────── */
#chat-wrapper #faq-switch-bar {
  padding: 4px 12px 0;
  text-align: right;
}

/* ── Responsive ────────────────────────────────────────────────── */
@media (max-width: 480px) {
  #chat-wrapper {
    width: 100vw;
    height: 100dvh;
    max-height: 100dvh;
    bottom: 0;
    right: 0;
    border-radius: 0;
  }
  #chat-fab {
    bottom: 18px;
    right: 18px;
  }
}

/* ── Intake Screen (name/email + source selector) ──────────────── */
#chat-wrapper .faq-intake {
  padding: 8px 4px 4px;
  display: flex;
  flex-direction: column;
  gap: 0;
  animation: cb-fadeUp 0.22s ease;
}

#chat-wrapper .faq-intake-fields {
  display: flex;
  flex-direction: column;
  gap: 0;
  margin-bottom: 20px;
}

#chat-wrapper .faq-intake-input {
  width: 100%;
  border: none;
  border-bottom: 1.5px solid var(--cb-border);
  padding: 10px 4px;
  font-family: var(--cb-font);
  font-size: 0.9rem;
  color: var(--cb-text);
  background: transparent;
  outline: none;
  transition: border-color 0.2s;
}

#chat-wrapper .faq-intake-input::placeholder {
  color: #999;
}

#chat-wrapper .faq-intake-input:focus {
  border-bottom-color: var(--cb-blue);
}

#chat-wrapper .faq-intake-heading {
  text-align: center;
  font-size: 1.1rem;
  font-weight: 800;
  color: var(--cb-navy);
  margin: 4px 0 14px;
  letter-spacing: -0.01em;
}

#chat-wrapper .faq-intake-btns {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

/* Override source btn when used inside intake (no top margin) */
#chat-wrapper .faq-intake .faq-source-btn {
  margin-top: 0;
}

/* ── Mic button states ─────────────────────────────────────────── */
#chat-wrapper #faq-mic-btn.is-disabled {
  opacity: 0.35;
  cursor: not-allowed;
  pointer-events: none;
}

#chat-wrapper #faq-mic-btn.is-listening {
  color: #ef4444;
  animation: cb-mic-pulse 1.2s ease infinite;
  border-color: #ef4444;
}

@keyframes cb-mic-pulse {
  0%, 100% { opacity: 1; }
  50%       { opacity: 0.5; }
}

/* ════════════════════════════════════════════════════════════════
   NEW FEATURE STYLES
   ════════════════════════════════════════════════════════════════ */

/* ── Typeahead / Suggest dropdown ──────────────────────────────── */
#faq-suggest-list {
  position: absolute;
  bottom: 100%;
  left: 0;
  right: 0;
  background: var(--cb-white);
  border: 1.5px solid var(--cb-blue);
  border-radius: var(--cb-radius-sm);
  box-shadow: 0 -4px 20px rgba(11,45,107,.12);
  z-index: 10;
  max-height: 220px;
  overflow-y: auto;
  margin-bottom: 6px;
  animation: cb-fadeUp .15s ease;
}

#faq-input-area { position: relative; }

#chat-wrapper .faq-suggest-item {
  padding: 10px 14px;
  font-size: 0.875rem;
  color: var(--cb-text);
  cursor: pointer;
  border-bottom: 1px solid #f0f4f8;
  transition: background .12s;
  outline: none;
}

#chat-wrapper .faq-suggest-item:last-child { border-bottom: none; }
#chat-wrapper .faq-suggest-item:hover,
#chat-wrapper .faq-suggest-item:focus   { background: var(--cb-blue-light); color: var(--cb-navy); }
#chat-wrapper .faq-suggest-item strong  { color: var(--cb-blue); font-weight: 700; }

/* ── Thumbs up / down ──────────────────────────────────────────── */
#chat-wrapper .faq-thumbs {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 10px;
  padding-top: 8px;
  border-top: 1px solid #eef1f6;
}

#chat-wrapper .faq-thumbs-label {
  font-size: 0.75rem;
  color: var(--cb-subtext);
  flex: 1;
}

#chat-wrapper .faq-thumb-btn {
  background: none;
  border: 1.5px solid var(--cb-border);
  border-radius: 50px;
  padding: 4px 10px;
  font-size: 0.8rem;
  cursor: pointer;
  transition: all .15s;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: var(--cb-subtext);
  font-family: var(--cb-font);
}

#chat-wrapper .faq-thumb-btn:hover:not(:disabled) {
  border-color: var(--cb-blue);
  color: var(--cb-blue);
  background: var(--cb-blue-light);
}

#chat-wrapper .faq-thumb-btn.voted-up   { border-color: #16a34a; color: #16a34a; background: #dcfce7; }
#chat-wrapper .faq-thumb-btn.voted-down { border-color: #dc2626; color: #dc2626; background: #fee2e2; }
#chat-wrapper .faq-thumb-btn:disabled   { opacity: .5; cursor: default; pointer-events: none; }

/* ── Related FAQs ──────────────────────────────────────────────── */
#chat-wrapper .faq-related {
  margin-top: 10px;
  padding-top: 8px;
  border-top: 1px solid #eef1f6;
}

#chat-wrapper .faq-related-label {
  font-size: 0.72rem;
  font-weight: 700;
  color: var(--cb-subtext);
  letter-spacing: .05em;
  text-transform: uppercase;
  margin-bottom: 6px;
}

#chat-wrapper .faq-related-item {
  display: inline-block;
  padding: 5px 12px;
  margin: 3px 3px 0 0;
  background: var(--cb-blue-light);
  color: var(--cb-blue);
  border-radius: 50px;
  font-size: 0.78rem;
  font-weight: 600;
  cursor: pointer;
  transition: background .15s, color .15s;
}

#chat-wrapper .faq-related-item:hover {
  background: var(--cb-blue);
  color: var(--cb-white);
}

/* ── "Did you mean?" ───────────────────────────────────────────── */
#chat-wrapper .faq-dym-link {
  color: var(--cb-blue);
  font-weight: 700;
  cursor: pointer;
  text-decoration: underline;
}

#chat-wrapper .faq-dym-link:hover { color: var(--cb-navy); }

/* ── Quick reply chips ─────────────────────────────────────────── */
#chat-wrapper .faq-quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 10px;
  padding-top: 8px;
  border-top: 1px solid #eef1f6;
}

#chat-wrapper .faq-quick-reply {
  padding: 5px 12px;
  background: var(--cb-white);
  border: 1.5px solid var(--cb-blue);
  color: var(--cb-blue);
  border-radius: 50px;
  font-size: 0.78rem;
  font-weight: 600;
  cursor: pointer;
  transition: background .15s, color .15s;
  font-family: var(--cb-font);
  max-width: 200px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

#chat-wrapper .faq-quick-reply:hover {
  background: var(--cb-blue);
  color: var(--cb-white);
}

/* ── Email transcript form ─────────────────────────────────────── */
#chat-wrapper .faq-email-form {
  display: flex;
  gap: 8px;
  margin-top: 10px;
  flex-wrap: wrap;
}

#chat-wrapper .faq-email-form input[type="email"] {
  flex: 1;
  min-width: 180px;
  border: 1.5px solid var(--cb-border);
  border-radius: 50px;
  padding: 8px 14px;
  font-size: 0.85rem;
  font-family: var(--cb-font);
  outline: none;
  transition: border-color .15s;
}

#chat-wrapper .faq-email-form input[type="email"]:focus {
  border-color: var(--cb-blue);
}

#chat-wrapper .faq-email-send-btn {
  padding: 8px 18px;
  background: var(--cb-navy);
  color: var(--cb-white);
  border: none;
  border-radius: 50px;
  font-family: var(--cb-font);
  font-size: 0.85rem;
  font-weight: 700;
  cursor: pointer;
  transition: background .15s;
  white-space: nowrap;
}

#chat-wrapper .faq-email-send-btn:hover    { background: var(--cb-blue); }
#chat-wrapper .faq-email-send-btn:disabled { opacity: .5; cursor: default; }

/* ── Progress indicator (Solution Pathway) ─────────────────────── */
#chat-wrapper .chooser-progress-wrap {
  margin-bottom: 8px;
}

#chat-wrapper .chooser-progress-label {
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--cb-subtext);
  letter-spacing: .04em;
  margin-bottom: 5px;
}

#chat-wrapper .chooser-progress-bar-track {
  height: 4px;
  background: #e2e8f0;
  border-radius: 4px;
  overflow: hidden;
}

#chat-wrapper .chooser-progress-bar-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--cb-navy) 0%, var(--cb-blue) 100%);
  border-radius: 4px;
  transition: width .3s ease;
}

/* ── Product comparison grid ───────────────────────────────────── */
#chat-wrapper .chooser-comparison {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 10px;
  margin: 4px 0;
}

#chat-wrapper .chooser-comparison-item {
  border: 2px solid var(--cb-navy);
  border-radius: var(--cb-radius-sm);
  padding: 12px;
  background: var(--cb-white);
  display: flex;
  flex-direction: column;
  gap: 6px;
}

#chat-wrapper .chooser-comparison-item .chooser-product-name {
  font-size: 0.875rem;
}

#chat-wrapper .chooser-comparison-item .chooser-product-text {
  font-size: 0.78rem;
  flex: 1;
}

#chat-wrapper .chooser-comparison-item .chooser-product-cta {
  font-size: 0.72rem;
  padding: 7px 10px;
  text-align: center;
  justify-content: center;
}

/* ── Resume pathway prompt ─────────────────────────────────────── */
#chat-wrapper .faq-resume-prompt {
  background: var(--cb-blue-light);
  border: 1.5px solid var(--cb-blue);
  border-radius: var(--cb-radius-sm);
  padding: 12px 14px;
  margin: 4px 0;
  font-size: 0.875rem;
}

#chat-wrapper .faq-resume-prompt strong { color: var(--cb-navy); }

/* ── ARIA live region (visually hidden) ────────────────────────── */
#faq-aria-live {
  position: absolute;
  left: -9999px;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

/* ── Mobile bottom sheet ───────────────────────────────────────── */
@media (max-width: 480px) {
  #chat-wrapper {
    width: 100vw;
    height: 92dvh;
    max-height: 92dvh;
    bottom: 0;
    right: 0;
    border-radius: 20px 20px 0 0;
    transform: translateY(100%) scale(1);
  }

  #chat-wrapper.is-open {
    transform: translateY(0) scale(1);
  }

  /* Drag handle visual */
  #chat-wrapper::before {
    content: '';
    display: block;
    position: absolute;
    top: 8px;
    left: 50%;
    transform: translateX(-50%);
    width: 36px;
    height: 4px;
    background: rgba(255,255,255,.4);
    border-radius: 4px;
    z-index: 1;
  }

  #chat-fab {
    bottom: 18px;
    right: 18px;
  }
}


/* ── Chatbot Admin style overrides (cusgcms) ── */
:root {
  --cb-navy:         #000040;
  --cb-navy-mid:     #0000a0;
  --cb-blue:         #0000c1;
  --cb-blue-light:   #c0c0c0;
  --cb-gray-bubble:  #DADADA;
  --cb-border:       #CDCDCD;
  --cb-radius:       15px;
}

#chat-header {
  background: linear-gradient(135deg, #0080c0 0%, #0000a0 100%);
}

#chat-fab {
  background: linear-gradient(135deg, #0080c0 0%, #0000a0 100%);
}

#chat-wrapper {
  font-size: 15px;
}